How it works

Ordering, start to finish

1. Pick a pack or service and place a secure order, paying in full by card or instant EFT through PayFast, or by EFT invoice. Work starts as soon as your payment reflects. Your account, order, documents and progress then live in one client portal.
2. Tell us what you need in plain English. We ask only for the information needed for that specific job, in writing, so there is a clear record.
3. For a filing or registration, we confirm the scope and collect the relevant authority. You review key information before we submit anything where review is required.
4. We prepare the documents or administrative work, keep the order updated, and deliver completed files or confirmations in your portal. You also get free WhatsApp updates as the work moves, without asking for them, so you are never left wondering where your application is.

Why written only

Compliance disputes are won and lost on paper. Working in writing means you always have a record of what was asked and what was delivered, nothing depends on remembering a phone call, and you can answer the questionnaire at 11pm after the shop closes. It also keeps our prices fixed: no billable hours, no meetings.

Our guarantee

If you give us everything we ask for and we still fail to deliver what the page you ordered from promises, you get your money back. Not a credit, not a discount on something else, our fee, returned. The decision on an application belongs to the government body, so a refusal by the authority is not refundable. The full rules are in our terms.

What we are, and are not

ProperSA prepares documents and administrative filing work for small businesses at fixed prices. We may submit a registration or filing only where we are authorised and permitted to do so. We are not a law firm or a registered financial services provider: packs are templates and guidance customised to your answers, and the free tools are estimates. When a matter needs an attorney, tax practitioner, labour specialist, immigration practitioner or other licensed advisor, we say so instead of selling you something.

We do not do court disputes or litigation, CCMA representation, debt collection, personal legal matters such as divorce, drafting wills or running an estate for you (our deceased estate service is the administrative reporting only), or any tax work that requires a tax practitioner unless it is handled by an appropriately registered practitioner. If you ask us for one of those, we tell you the type of professional you actually need.

Read how client authority works →

Need something that is not on the site?

If your business needs a document or filing you cannot find here, email what you need to [email protected]. You get a fixed written quote within one business day, price, scope and turnaround before you commit to anything. If it is outside what we do properly, we tell you that instead.