Win disputes with the right process, not the loudest voice
Attorneys charge R1 500 and up for a letter. Most disputes never need one: they need the right process, followed in the right order, in writing. The playbooks here are free; when a matter needs a properly drafted letter, ours are fixed price and delivered through your portal.
I paid a scammer
The first 72 hours decide everything. The exact steps, in order, free.
Open the playbook →Take it to the ombud
Every SA ombud is free. Find the right one for your complaint and how to use it.
Find my ombud →Municipal account wrong
Dispute a bill properly so they cannot cut you off while it is queried.
Dispute the bill →Someone owes me money
The letter of demand guide, the small claims route and the R190 template.
Get paid →Business under fire?
Chargebacks, courier claims and refund fights: the business side toolkit, R890.
Escalations Toolkit →Scary letter arrived?
Send it to us; plain English explanation of what it means within one business day. R150.
Explain my letter →How the paid letters work
Where a playbook is not enough, we draft the letter for your specific facts: a demand, a bank recall, an ombud complaint or a municipal objection. Fixed prices from R350, ordered through the portal like any other service, delivered in editable Word within one business day of your details arriving. Guidance and drafting, not legal advice; where a matter genuinely needs an attorney, for example a summons against you, an opposed court application or a criminal charge, we say so instead of taking your money.
Playbooks are general information, not legal advice. Deadlines and processes are the official bodies' own; always keep proof of everything you send.